Questions about a pattern or an order?
We’re here to help you find the right pattern and understand the downloadable instructions.
For Etsy orders and PDF downloads
The quickest way to ask about a purchase is through our official MyNewSkill Etsy shop. Open your Etsy order or select “Contact” on the shop page, and include the pattern name and a clear description of your question. Do not include payment-card information.
Before contacting us
Visit the FAQ for answers about digital files or the Pattern Help page for craft-specific questions.
For issues with an Etsy transaction, download access, or order history, please use your Etsy account’s order help options.